Help & FAQ
Everything about playing, your account and your membership. Still stuck? Get in touch.
Playing the games
- How do I control the games?
- Most games use tilt with a touch fallback — tilt your phone, or drag / tap the screen if your device does not report motion. Every game lists its exact controls in the How to Play panel.
- My phone is not tilting the ball
- iPhones ask permission for motion. Tap the game once and accept the motion prompt. If you refuse, touch controls take over automatically.
- Can I turn the sound off?
- Yes — tap Sound on / Sound off under any game. Your choice is remembered on that device for every game.
Getting started
- Do I need to download or install anything?
- No downloads at all. Every game runs inside the website, so it works the same on a phone, tablet or computer.
- Do I need an account?
- Yes — register a free Player Card and sign in to play. It also saves your scores, achievements and leaderboard places.
Scores, cards & the Club
- Why is my score not on the leaderboard?
- Scores only count when you are signed in. Create a free Player Card and every run is saved automatically.
- How do the Daily Challenge and Weekly Tournament work?
- The Daily Challenge is a new game and target every day at UK midnight. The Weekly Tournament runs Monday to Sunday on one game, with the standings frozen when the week ends.
- Can I hide my Player Card?
- Yes — turn off Public Profile in My Arcade and your card is only visible to you.
Membership & billing
- What do I get as a member?
- All 44 games, every new release, weekly tournaments and all achievements, from £2.99 a month.
- Can I buy just one game?
- Yes — any single game is £1.49 and is yours permanently.
- How do I cancel or change my plan?
- Open My Arcade and tap Manage membership. You keep playing until the end of your paid period.
- Can I have a refund?
- Yes — we run a 30 day money-back guarantee. See the Refund Policy.
Billing details live in the Refund Policy and Terms.